Details
Quality compliance, serving over 500 customers daily.
+ Implemented cost-saving strategies, reducing food waste by 15% and
optimizing the supply chain management process.
+ Oversaw staff training programs, improving overall service speed by 20%.
and Increasing customer satisfaction ratings
+ Negotiated with vendors to get the best prices for ingredients, maintaining
high-quality standards while reducing costs by 10%,
+ Streamlined kitchen and front-of-house communication, resulting in 25%
decrease in average customer wait times for orders.
Skills
• Strategic Leadership & Financial Oversight
• Team Development & Performance Management
• Cost Control & Process Improvement
• Exceptional Guest Experience & Retention
• Regulatory Compliance & Safety Standards
• Vendor Relations & Supply Chain Optimization
• Event Planning & Execution
• Proficient in MICROS, OASYS, Oracle ERP
About
I have more than 16 years of hands-on experience in the hospitality industry, with a strong emphasis on food and beverage management. Throughout my career, I have successfully managed inventory and costs, optimized operations, and led teams to achieve high levels of service. I excel in building and maintaining vendor relations, mastering F&B management software, and ensuring strict compliance with food safety regulations. My ability to provide exceptional customer service, coordinate events, and manage finances has consistently contributed to the success of the businesses I have worked for. With a keen eye for detail and a commitment to continuous improvement, I am confident in my ability to benefit your team.
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