Details
• Improved the productivity of the establishment with a team of 70 employees: monthly turnover target = 203 541 $.
• Contributed to establishing the hotel annual budget and sales predictions; setting Key Performance Indicators (KPI’s) per department and guiding managers toward realization
Skills
Hospitality Management :
• Managing people and operations : drafting Standard Operational Procedures (SOP’s) and training staff members, coordinating banqueting and food services, inventory management.
• Sales and persuading : developing marketing and sales strategies.
• Customer service : Implementing a Quality Management System.
Quality Health Safety & Environment (QHSE) :
• Strong command on standards: ISO 9001, ISO 14001, FSSC 22000, ISO 45001, ISO 19001.
• Hazard identification & risk assessment, preventive & corrective actions, site inspection, fire prevention, protective personal equipment, Emergency preparedness, food safety audit.
• Statistical Process Control, Lean Six Sigma, TQM, GANTT, 5S, PERT, Pareto, Ishikawa.
• Failure Mode and Effects Analysis (FMEA).
• Hazard Analysis Critical Control Points (HACCP).
Technical skills :
• Full Car License
• Microsoft Office (Word, Excel, Powerpoint)
• Microsoft Visio
• GANTT Project
About
My career has led me to practice in Telemarketing, Agro-industry, Consulting and now Luxury Hospitality. Some diverse Manager experiences that allow me to enjoy a range of skills in organizing people and systems, with efficiency, in order to achieve business objectives efficiently. With over +15 year of work experience, I bring a strong expertise as I have worked as Consultant, Standardization Expert, Housekeeping & Quality Manager and now Operations Director for 5 years in different 4-star and 3-star hotels.
Profile Photo
