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Albert M.

Restaurant Manager
Nairobi, Kenya
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Details

English Language Proficiency: Native
Job Title: General Manager
Company Name: Onza Restaurant
Start Date: 01/12/2023
Finish Date: 22/02.2025
Job Summary: Oversee a high-volume, multi-kitchen restaurant generating Ksh 15M in monthly revenue. Lead a team of 52 staff, ensuring operational efficiency, financial control, and strategic marketing to drive profitability and enhance the dining experience. Maintain high service standards while introducing cost-efficient operations and process improvements to increase profitability.
● Spearhead day-to-day restaurant operations, ensuring efficiency across all departments.
● Develop and implement business strategies to increase revenue and market presence.
● Manage inventory, supplier relations, and cost control measures to maximize
profitability.
● Ensure high standards in service delivery, customer satisfaction, and health compliance.
● Foster team development through training, performance reviews, and leadership
coaching.

About

Seasoned hospitality professional with over a decade of experience in restaurant operations, revenue growth, and customer experience enhancement. Adept at managing high-performing teams, optimizing costs, and driving business expansion in dynamic dining environments. Skilled in strategic planning, staff training, marketing, and financial oversight to ensure seamless operations and high customer satisfaction. Strong ability to develop innovative business strategies, streamline workflows, and implement service excellence programs to elevate brand positioning and operational performance.