Magic Hand Car Wash is a significant national franchise network of retail service and product stores across Australia, and has built a strong reputation for performance and accountability. Privately owned, with a long history of success, we are considered to be number one in our industry across a broad array of measures, including growth, staff satisfaction and for being environmentally aware/friendly.
About the role
At Magic our Managers are responsible for the day-to-day running of our car wash sites as well as thinking big-picture on how to continuously lift the bar on performance and ultimately, increase sales.
Here are some of the things you’ll be doing in the role:
· Championing and delivering on our customer journey
· Onboarding and inducting all new team members
· Working alongside your team in the driveway to understand their individual skill sets and skill gaps and provide regular on-the-job feedback and training as per our One Magic Way (our processes and ways of working unique to our brand that deliver a high quality clean every single time)
· Operating the business safely and maintaining the site including staying on top of equipment condition and presentation
· Encouraging a customer-centric culture amongst the team – help build their appreciation for the work they do and how it helps our customers to instil pride in a job well done
· Create and lead a team environment where the team is unified, supports one another and are challenged individually, looking for their next role to grow
· Managing the commercial aspects of the business to deliver the profit model and look for ways to improve it
· Interpreting data and business reports to constantly improve the operations e.g. rosters and team mix, wages, productivity etc. that deliver results
· Having fun! Sure, washing cars is tough physical work but it should be fun and we want all of our teams to enjoy the work they do.
Our car wash is open 7 days a week so availability to work weekends as well as throughout the week is a must.
What makes a great Manager at Magic?
Apart from the usual suspects of being incredibly motivated, ambitious and entrepreneurial, the Manager role at Magic must be filled by someone that gets people. Both their teams and their customers. Someone who takes the time to understand them and then put in place solutions to meet or even better yet, exceed their needs and expectations.
2+ years’ experience in managing a team that operates via an established system, like fast food, a service business, or large retail outlet with more than 10 team members is a must have.
Equally important is a leader who leads from the front – who gets their hands dirty and works alongside the team to prove their credibility and set the standard for quality results through their actions and not just words. Our teams thrive when the leader is a great people coach, but with technical skills necessary to get the customer journey right.
· Previous carwash experience is preferred but not required
· Applicants without any experience in our industry will need to do some pre-training before management training to learn what “good” looks like on the driveway.
· Have an understanding of business systems
· Experienced in coaching, training and mentoring
· Proven history of people development & building teams
· KPI and results driven
What’s in it for you?
You’ll be supported with technologies and processes that are aimed to set you and your team up for success.
In addition, you’ll be rewarded an attractive salary $74,000 and also bonuses in the form of profit share so you too can share in the fruits of your success!
Visa Sponsorship is also available to suitably qualified candidates.
If you are interested
Please respond with the following information and we will contact you to arrange an interview:
- work experience
- availability
- age
- drivers license yes/no
- contact details
